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<p class="MsoNormal"><span style="font-size:13.0pt">Please remove <a href="mailto:kbrezny@osla.org">
kbrezny@osla.org</a> from any mailing list or correspondence.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt">Kay Brezny has not been an employee of OSLA since 11/2023, and this mailbox will no longer be monitored.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:16.0pt">Dallas Scott</span></b><span style="font-size:13.0pt"><br>
HR Security Specialist<br>
Oklahoma Student Loan Authority<br>
525 Central Park Drive, STE 600<br>
Oklahoma City, OK 73105<br>
Phone: (405) 815-4188</span><span style="font-size:13.0pt;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt">e-Fax: (405) 815-4188<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt"><a href="https://public.oslaffelp.org/"><span style="color:blue">https://public.oslaffelp.org/</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt;mso-ligatures:none"><img border="0" width="192" height="88" style="width:2.0in;height:.9166in" id="Picture_x0020_8" src="cid:image004.png@01DA542E.81D0BB20"></span><span style="font-size:13.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="mso-ligatures:none">From:</span></b><span style="mso-ligatures:none"> OASFAA <oasfaa-bounces@lists.onenet.net>
<b>On Behalf Of </b>KALIN HENNEKE<br>
<b>Sent:</b> Monday, January 29, 2024 10:30 AM<br>
<b>To:</b> oasfaa@lists.onenet.net<br>
<b>Subject:</b> [Oasfaa] Citizens Professional Development Webinar Sessions<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-ligatures:none"><img border="0" width="293" height="48" style="width:3.052in;height:.5in" id="x_Picture_x0020_4" src="cid:image005.png@01DA542E.81D0BB20" alt="A picture containing text, clock, clipart
Description automatically generated"></span><span style="mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:black;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black;background:white">Citizens continues to offer
<u>free</u> professional development sessions that outlines everything from important resources, training, and best practices on advising students and their families.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black;background:white">V</span>isit our <span style="color:#4F81BD">
<a href="https://citizensbank.webex.com/webappng/sites/citizensbank/webinar/webinarSeries/register/00c21b497ce9437898479b058a3e6368"><span style="color:#4F81BD"> FAA Site</span></a></span><span style="color:#00B050">
</span>to register for the following webinar sessions:<span style="color:navy"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="652" style="width:489.0pt;border-collapse:collapse">
<tbody>
<tr style="height:15.0pt">
<td width="55" nowrap="" valign="bottom" style="width:41.0pt;border-top:windowtext;border-left:black;border-bottom:black;border-right:windowtext;border-style:solid;border-width:1.0pt;background:#D8E4BC;padding:.75pt 5.4pt .75pt 5.4pt;height:15.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:black;mso-ligatures:none">31-Jan<o:p></o:p></span></p>
</td>
<td width="80" nowrap="" valign="bottom" style="width:60.0pt;border-top:solid windowtext 1.0pt;border-left:none;border-bottom:solid black 1.0pt;border-right:solid windowtext 1.0pt;background:#D8E4BC;padding:.75pt 5.4pt .75pt 5.4pt;height:15.0pt">
<p class="MsoNormal"><span style="color:black;mso-ligatures:none">Wednesday<o:p></o:p></span></p>
</td>
<td width="60" nowrap="" valign="bottom" style="width:45.0pt;border-top:solid windowtext 1.0pt;border-left:none;border-bottom:solid black 1.0pt;border-right:solid windowtext 1.0pt;background:#D8E4BC;padding:.75pt 5.4pt .75pt 5.4pt;height:15.0pt">
<p class="MsoNormal"><span style="color:black;mso-ligatures:none">2pm EST<o:p></o:p></span></p>
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<td width="391" nowrap="" valign="bottom" style="width:293.0pt;border-top:solid black 1.0pt;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#D8E4BC;padding:.75pt 5.4pt .75pt 5.4pt;height:15.0pt">
<p class="MsoNormal"><b><span style="color:black;mso-ligatures:none">Level Up Customer Service</span></b><span style="color:black;mso-ligatures:none">-</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Create positive impressions
by understanding the importance of customer service and improving skills to deal with difficult scenarios.
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
<td width="67" nowrap="" valign="bottom" style="width:50.0pt;border-top:solid windowtext 1.0pt;border-left:none;border-bottom:solid black 1.0pt;border-right:solid windowtext 1.0pt;background:#D8E4BC;padding:.75pt 5.4pt .75pt 5.4pt;height:15.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:black;mso-ligatures:none">30 min<o:p></o:p></span></p>
</td>
</tr>
<tr style="height:15.0pt">
<td width="55" nowrap="" valign="bottom" style="width:41.0pt;border-top:none;border-left:solid black 1.0pt;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#F2DCDB;padding:.75pt 5.4pt .75pt 5.4pt;height:15.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:black;mso-ligatures:none">14-Feb<o:p></o:p></span></p>
</td>
<td width="80" nowrap="" valign="bottom" style="width:60.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#F2DCDB;padding:.75pt 5.4pt .75pt 5.4pt;height:15.0pt">
<p class="MsoNormal"><span style="color:black;mso-ligatures:none">Wednesday<o:p></o:p></span></p>
</td>
<td width="60" nowrap="" valign="bottom" style="width:45.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#F2DCDB;padding:.75pt 5.4pt .75pt 5.4pt;height:15.0pt">
<p class="MsoNormal"><span style="color:black;mso-ligatures:none">2pm EST<o:p></o:p></span></p>
</td>
<td width="391" nowrap="" valign="bottom" style="width:293.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#F2DCDB;padding:.75pt 5.4pt .75pt 5.4pt;height:15.0pt">
<p class="MsoNormal"><b><span style="color:black;mso-ligatures:none">Understanding Credit and Private Student Loan Underwriting</span></b><span style="color:black;mso-ligatures:none">-</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">
Provide guidance with insight into the impact of credit and considerations to help reduce the cost of education.
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
<td width="67" nowrap="" valign="bottom" style="width:50.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#F2DCDB;padding:.75pt 5.4pt .75pt 5.4pt;height:15.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:black;mso-ligatures:none">30 min<o:p></o:p></span></p>
</td>
</tr>
<tr style="height:15.0pt">
<td width="55" nowrap="" valign="bottom" style="width:41.0pt;border-top:none;border-left:solid black 1.0pt;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#F2DCDB;padding:.75pt 5.4pt .75pt 5.4pt;height:15.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:black;mso-ligatures:none">28-Feb<o:p></o:p></span></p>
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<td width="80" nowrap="" valign="bottom" style="width:60.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#F2DCDB;padding:.75pt 5.4pt .75pt 5.4pt;height:15.0pt">
<p class="MsoNormal"><span style="color:black;mso-ligatures:none">Wednesday<o:p></o:p></span></p>
</td>
<td width="60" nowrap="" valign="bottom" style="width:45.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#F2DCDB;padding:.75pt 5.4pt .75pt 5.4pt;height:15.0pt">
<p class="MsoNormal"><span style="color:black;mso-ligatures:none">2pm EST<o:p></o:p></span></p>
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<td width="391" nowrap="" valign="bottom" style="width:293.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#F2DCDB;padding:.75pt 5.4pt .75pt 5.4pt;height:15.0pt">
<p class="MsoNormal"><b><span style="color:black;mso-ligatures:none">Guide for New Financial Aid Professionals</span></b><span style="color:black;mso-ligatures:none">-</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Learn the
tools and resources to utilize in your day-to-day functions as a Financial Aid Administrator.</span><span style="color:black;mso-ligatures:none"><o:p></o:p></span></p>
</td>
<td width="67" nowrap="" valign="bottom" style="width:50.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#F2DCDB;padding:.75pt 5.4pt .75pt 5.4pt;height:15.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:black;mso-ligatures:none">30 min<o:p></o:p></span></p>
</td>
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<tr style="height:15.0pt">
<td width="55" nowrap="" valign="bottom" style="width:41.0pt;border-top:none;border-left:solid black 1.0pt;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#C5D9F1;padding:.75pt 5.4pt .75pt 5.4pt;height:15.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:black;mso-ligatures:none">13-Mar<o:p></o:p></span></p>
</td>
<td width="80" nowrap="" valign="bottom" style="width:60.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#C5D9F1;padding:.75pt 5.4pt .75pt 5.4pt;height:15.0pt">
<p class="MsoNormal"><span style="color:black;mso-ligatures:none">Wednesday<o:p></o:p></span></p>
</td>
<td width="60" nowrap="" valign="bottom" style="width:45.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#C5D9F1;padding:.75pt 5.4pt .75pt 5.4pt;height:15.0pt">
<p class="MsoNormal"><span style="color:black;mso-ligatures:none">2pm EST<o:p></o:p></span></p>
</td>
<td width="391" nowrap="" valign="bottom" style="width:293.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#C5D9F1;padding:.75pt 5.4pt .75pt 5.4pt;height:15.0pt">
<p class="MsoNormal"><b><span style="color:black;mso-ligatures:none">Getting Creative When Problem Solving</span></b><span style="color:black;mso-ligatures:none">-</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Explore the steps
to meet the challenges of your work with a new approach.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
<td width="67" nowrap="" valign="bottom" style="width:50.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#C5D9F1;padding:.75pt 5.4pt .75pt 5.4pt;height:15.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:black;mso-ligatures:none">30 min<o:p></o:p></span></p>
</td>
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<tr style="height:15.0pt">
<td width="55" nowrap="" valign="bottom" style="width:41.0pt;border-top:none;border-left:solid black 1.0pt;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#C5D9F1;padding:.75pt 5.4pt .75pt 5.4pt;height:15.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:black;mso-ligatures:none">27-Mar<o:p></o:p></span></p>
</td>
<td width="80" nowrap="" valign="bottom" style="width:60.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#C5D9F1;padding:.75pt 5.4pt .75pt 5.4pt;height:15.0pt">
<p class="MsoNormal"><span style="color:black;mso-ligatures:none">Wednesday<o:p></o:p></span></p>
</td>
<td width="60" nowrap="" valign="bottom" style="width:45.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#C5D9F1;padding:.75pt 5.4pt .75pt 5.4pt;height:15.0pt">
<p class="MsoNormal"><span style="color:black;mso-ligatures:none">2pm EST<o:p></o:p></span></p>
</td>
<td width="391" nowrap="" valign="bottom" style="width:293.0pt;background:#C5D9F1;padding:.75pt 5.4pt .75pt 5.4pt;height:15.0pt">
<p class="MsoNormal"><b><span style="color:black;mso-ligatures:none">Seven Secrets of Managing Productive People</span></b><span style="color:black;mso-ligatures:none">-</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Develop
your team by learning how to be a highly effective leader</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</td>
<td width="67" nowrap="" valign="bottom" style="width:50.0pt;border:solid windowtext 1.0pt;border-top:none;background:#C5D9F1;padding:.75pt 5.4pt .75pt 5.4pt;height:15.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:black;mso-ligatures:none">45 min<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none">Kind Regards, <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:none">Michelle Enriquez<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:none">Vice President, Relationship Manager<o:p></o:p></span></p>
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<br style="mso-ignore:vglayout" clear="ALL">
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:none">512-514-5423<o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:crystal.m.delong@citizensbank.com"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:none">mariemichelle.enriquez@citizensbank.com</span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#008555;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:none">citizensbank.com<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:none">Citizens gives away up to $55,000 in scholarships each year.
</span><a href="https://www.citizensbank.com/scholarship"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#008555;mso-ligatures:none">Learn More</span></b></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#008555;mso-ligatures:none">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#1C5FAB;mso-ligatures:none">580.242.2750 | Ext. 109<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#1C5FAB;mso-ligatures:none">FAX.580.233.8262<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#1C5FAB;mso-ligatures:none">1201 W. Willow Road
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