<br><font size=2 face="sans-serif">Due to a conflict with a state-wide
event, the April seminar has been moved to April 12. The website
and registration form is now available via the internet. </font>
<br>
<br><font size=2 face="sans-serif">Please share this e-mail with others
interested in Lean Enterprise. Mail registration forms to Karen Henderson,
Process Improvement.</font>
<br>
<br>
<br><font size=2 face="sans-serif">Karen Henderson<br>
Assistant Director, Process Improvement<br>
University of Central Oklahoma<br>
Lillard Administration Building, Room 218 (Box 178)<br>
Edmond, OK 73034<br>
(405) 974-2540<br>
khenderson@ucok.edu<br>
<br>
<br>
**CONFIDENTIALITY** This email (including any attachments) may contain
confidential, proprietary and privileged information, any unauthorized
disclosure or use is prohibited. If you received this email in error, please
notify the sender and delete this email from your system. Thank you.</font>
<br><font size=1 color=#800080 face="sans-serif">----- Forwarded by Karen
Henderson/OBAF/UCO on 01/10/2007 05:09 PM -----</font>
<br>
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<td width=40%><font size=1 face="sans-serif"><b>Karen Henderson/OBAF/UCO</b>
</font>
<p><font size=1 face="sans-serif">01/08/2007 10:58 AM</font>
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<td>
<div align=right><font size=1 face="sans-serif">To</font></div>
<td><font size=1 face="sans-serif">khenderson@ucok.edu</font>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">cc</font></div>
<td><font size=1 face="sans-serif">Mark Moore/OBAF/UCO@UCO, Steve Kreidler/VPAdmin/UCO@UCO,
Mark.Nash@argentglobal.com</font>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">Subject</font></div>
<td><font size=1 face="sans-serif">Fw: UCO Lean Seminars on Transactional
Change</font></table>
<br>
<table>
<tr valign=top>
<td>
<td></table>
<br></table>
<br>
<br><font size=2 face="Times New Roman">Dear Colleague,</font><font size=2>
<br>
</font><font size=2 face="Times New Roman"><br>
During the past three years, the University of Central Oklahoma (UCO) has
improved our services in an effort to sustain our viability. We recognize
that the funding paradigm we have operated under for many decades is gone.
One solution that we have used to assist our administrative support
staff, faculty and students in this journey to viability is the strategic
improvement methodology referred to as “Lean”.</font><font size=2> <br>
</font><font size=2 face="Times New Roman"><br>
If you are struggling in a similar fashion, then you understand the challenges
that we have been facing. Choosing the correct continuous improvement
methodology may be the most difficult decision any of us can make. Has
your campus considered TQM, CQI, Six Sigma, or Lean? </font><font size=2>
<br>
</font><font size=2 face="Times New Roman"><br>
Our campus has benefited from the use of the transactional process improvement
tools contained within Lean. In 2004 our Facilities Management department
had over 3000 open work orders and average time to initial contact exceeded
three months. Applying Lean principles, the average number of work
orders today is 500 with initial contact made within one day. </font><font size=2 color=blue face="Times New Roman"> </font><font size=2 face="Times New Roman">Lean
principles were applied to the Financial Aid department resulting in the
formation of a Call Center. Previously, staff members assisting students
in the office were interrupted to address what were often routine questions
or questions that needed to be routed to another staff member. During
the peak time the Call Center responds to 600 calls per day, freeing-up
the front-line staff to assist students in the office.</font><font size=2>
<br>
</font><font size=2 face="Times New Roman"><br>
To help others benefit from our experience, the University of Central Oklahoma
is sponsoring seminars on “Using Lean Principles for Transactional Change.”
Two seminars are being offered that illustrate the effectiveness
of this strategic methodology. While the April seminar is intended
for project managers and facilitators, the February seminar provides an
introduction to Lean principles for both facilitators and decision-makers.
Participants will experience the impact of Lean improvement on higher education
processes.</font><font size=2> <br>
</font><font size=2 face="Times New Roman"><b><br>
February 15, 2007</b></font><font size=2> </font><font size=2 face="Times New Roman"><i><br>
8:30 - 4:30, UCO Nigh University Center Ballroom</i></font><font size=2>
</font><font size=2 face="Times New Roman"><br>
> Executive leadership, project managers,
and facilitators</font><font size=2> </font><font size=2 face="Times New Roman"><br>
> Introduction to Lean Enterprise</font><font size=2>
</font><font size=2 face="Times New Roman"><br>
> Real-life case studies</font><font size=2>
<br>
</font><font size=2 face="Times New Roman"><b><br>
April 12, 2007</b></font><font size=2> </font><font size=2 face="Times New Roman"><i><br>
8:30 - 4:30, UCO Nigh University Center Ballroom</i></font><font size=2>
</font><font size=2 face="Times New Roman"><br>
> Project managers and facilitators</font><font size=2>
</font><font size=2 face="Times New Roman"><br>
> Training on Lean Enterprise fundamentals</font><font size=2>
<br>
</font><font size=2 face="Times New Roman"><br>
Don’t miss this opportunity to learn about Lean tools used to assess processes
and ultimately reduce waste. The registration fee is only $49, however,
if your organization brings three or more to a conference the registration
fee is reduced to $34 per person. Go to </font><a href=http://www.administration.ucok.edu/ucocsi><font size=2 color=blue face="Times New Roman"><u>www.administration.ucok.edu/ucocsi</u></font></a><font size=2 face="Times New Roman">
for registration information. </font><font size=2><br>
</font><font size=2 face="Times New Roman"><br>
Sincerely,</font><font size=2> <br>
</font><font size=2 face="Times New Roman"><br>
Steve Kreidler</font><font size=2> </font><font size=2 face="Times New Roman"><br>
Executive Vice President</font><font size=2> </font>
<br>
<br><font size=3>Attachment: Brochure pdf http://administration.ucok.edu/ucocsi/documents/csi_brochure.pdf<br>
</font>
<br>
<br>
<br>
<br>
<br><font size=2 face="sans-serif">Karen Henderson<br>
Assistant Director, Process Improvement<br>
University of Central Oklahoma<br>
Center for Strategic Improvement </font>
<br><font size=2 face="sans-serif">Lillard Administration Building, Room
218 (Box 178)<br>
Edmond, OK 73034<br>
Voice: (405) 974-2540</font>
<br><font size=2 face="sans-serif">Fax: (405) 974-3875<br>
khenderson@ucok.edu<br>
<br>
<br>
**CONFIDENTIALITY** This email (including any attachments) may contain
</font>
<br><font size=2 face="sans-serif">confidential, proprietary and privileged
information, any unauthorized disclosure </font>
<br><font size=2 face="sans-serif">or use is prohibited. If you received
this email in error, please notify the sender</font>
<br><font size=2 face="sans-serif"> and delete this email from your
system. Thank you.</font>