<br><font size=2 face="Times New Roman"><b>Seminar Reminder!</b></font>
<br>
<br><font size=2 face="Times New Roman"><b>The University of Central Oklahoma
is sponsoring a seminar on Using Lean Principles for Transactional Change
on February 15. Space is still available. To register fax the
attached registration form to (405) 974-3875, Att: Karen Henderson. Payment
is accepted by purchase order or check. If you are using a purchase
order, please call and reserve your space as soon as possible. Those
who have registered will or have received a confirmation email.</b></font>
<br><font size=2 face="Times New Roman"><b> </b></font>
<br><font size=2 face="Times New Roman"><b>More information on the seminar
can be found under the events tab at:</b></font>
<br><font size=2 face="Times New Roman"><b>
</b></font><a href=http://administration.ucok.edu/ucocsi><font size=2 color=blue face="Times New Roman"><b><u>http://administration.ucok.edu/ucocsi</u></b></font></a>
<br>
<br><font size=2 face="Times New Roman"><b>If you have questions, please
contact my office at (405) 974-2540 or by e-mail </b></font><a href=mailto:khenderson@ucok.edu><font size=2 color=blue face="Times New Roman"><b><u>khenderson@ucok.edu</u></b></font></a><font size=2 face="Times New Roman"><b>.</b></font>
<br>
<br><font size=2 face="Times New Roman"><b>Karen Henderson<br>
Assistant Director, Process Improvement<br>
University of Central Oklahoma<br>
Lillard Administration Building, Room 218 (Box 178)<br>
Edmond, OK 73034<br>
(405) 974-2540<br>
khenderson@ucok.edu<br>
Center for Strategic Improvement</b></font>
<br><font size=2 face="Times New Roman"><b>http://administration.ucok.edu/ucocsi<br>
</b></font>
<br>
<br><font size=2 face="Times New Roman"><b>Below is the complete invitation
letter describing the <u>Using Lean Principles for Transactional Change</u>
seminar.</b></font>
<br>
<br><font size=2 face="Times New Roman">During the past three years, the
University of Central Oklahoma (UCO) has improved our services in an effort
to sustain our viability. We recognize that the funding paradigm
we have operated under for many decades is gone. One solution that
we have used to assist our administrative support staff, faculty and students
in this journey to viability is the strategic improvement methodology referred
to as “Lean”.</font>
<br>
<br><font size=2 face="Times New Roman">If you are struggling in a similar
fashion, then you understand the challenges that we have been facing. Choosing
the correct continuous improvement methodology may be the most difficult
decision any of us can make. Has your campus considered TQM, CQI,
Six Sigma, or Lean? </font>
<br>
<br><font size=2 face="Times New Roman">Our campus has benefited from the
use of the transactional process improvement tools contained within Lean.
In 2004 our Facilities Management department had over 3000 open work
orders and average time to initial contact exceeded three months. Applying
Lean principles, the average number of work orders today is 500 with initial
contact made within one day. </font><font size=2 color=blue face="Times New Roman"> </font><font size=2 face="Times New Roman">Lean
principles were applied to the Financial Aid department resulting in the
formation of a Call Center. Previously, staff members assisting students
in the office were interrupted to address what were often routine questions
or questions that needed to be routed to another staff member. During
the peak time the Call Center responds to 600 calls per day, freeing-up
the front-line staff to assist students in the office.</font>
<br>
<br><font size=2 face="Times New Roman">To help others benefit from our
experience, the University of Central Oklahoma is sponsoring seminars on
“Using Lean Principles for Transactional Change.” Two seminars
are being offered that illustrate the effectiveness of this strategic methodology.
While the April seminar is intended for project managers and facilitators,
the February seminar provides an introduction to Lean principles for both
facilitators and decision-makers. Participants will experience the impact
of Lean improvement on higher education processes.</font>
<br>
<br><font size=2 face="Times New Roman"><b>February 15, 2007</b></font>
<br><font size=1 face="Times New Roman"><i>8:30 - 4:30, UCO Nigh University
Center Ballroom</i></font>
<br><font size=2 face="Times New Roman">Executive leadership, project managers,
and facilitators</font>
<br><font size=2 face="Times New Roman">Introduction to Lean Enterprise</font>
<br><font size=2 face="Times New Roman">Real-life case studies</font>
<br>
<br><font size=2 face="Times New Roman"><b> April
12, 2007 </b></font>
<br><font size=1 face="Times New Roman"><i> 8:30
- 4:30, UCO Nigh University Center Ballroom</i></font>
<br><font size=2 face="Times New Roman"> Project
managers and facilitators</font>
<br><font size=2 face="Times New Roman"> Training
on Lean Enterprise fundamentals</font>
<br>
<br><font size=2 face="Times New Roman">Don’t miss this opportunity to
learn about Lean tools used to assess processes and ultimately reduce waste.
The registration fee is only $49, however, if your organization brings
three or more to a conference the registration fee is reduced to $34 per
person. Go to </font><a href=http://administration.ucok.edu/ucocsi><font size=2 color=blue face="Times New Roman"><u>http://administration.ucok.edu/ucocsi</u></font></a><font size=2 face="Times New Roman">
for registration information. </font>
<br>
<br><font size=2 face="Times New Roman">Sincerely,</font>
<br><img src=cid:_1_077756D807775484007C41CA86257276>
<br><font size=2 face="Times New Roman">Steve Kreidler</font>
<br><font size=2 face="Times New Roman">Executive Vice President </font>
<br>
<br>
<br><font size=2 face="sans-serif"><br>
<br>
<br>
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