[Oacrao-l] Directory Information requests

[Troy Milligan]

Update to my question from April – at that point in time, we had a significant increase of directory information and grade distribution requests, including some from generic Gmail and foreign email addresses.  I put a hold on those requests with a statement about our directory information process being reviewed by our administration in consultation the Attorney General’s office, but there might be a delay because of COVID-19; this gave me time to work with our IT team to design a form for such requests.  In that interim, two of the generic Gmail requestors said they “no longer needed the information”.  Once the form was designed, I emailed all of the requestors in my data request ticket holding file a link to the form to restate their request through our new, official means of request.  Of the 13 remaining requests, only two have requested information.  I’m sharing a link to our request form, as it seems to be effective in “weeding out” the phishing type of requests.

Troy

The link is: https://www.redlandscc.edu/data-request

[https://www.redlandscc.edu/RCC.png]

Troy Milligan
Coordinator of Institutional Research & Effectiveness
Redlands Community College
https://www.redlandscc.edu/
Troy.Milligan at redlandscc.edu<mailto:Troy.Milligan at redlandscc.edu>
Office: 405.422.1206
1300 South Country Club Road
El Reno, OK 73036-5304



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On Thu, Apr 9, 2020 at 9:15 AM Troy Milligan <milligant at redlandscc.edu<mailto:milligant at redlandscc.edu>> wrote:
Have any of you had a dramatic increase in directory information requests?  I have received a lot of requests from various groups that have “marketing partners” who appear to be sales organizations, but also from generic Gmail accounts and from out of the country (Germany and Denmark, so far) as well.  I am concerned about our students getting phished or spammed if we gave out their directory information.

How do you handle such requests?

Thank all of you, in advance, who reply.


Be safe and stay healthy,
Troy

[https://www.redlandscc.edu/RCC.png]

Troy Milligan
Coordinator of Institutional Research & Effectiveness
Redlands Community College
https://www.redlandscc.edu/
Troy.Milligan at redlandscc.edu<mailto:Troy.Milligan at redlandscc.edu>
Office: 405.422.1206
1300 South Country Club Road
El Reno, OK 73036-5304





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