[CoIT-PrivateHigherEd] Overflow Help Desk Recommendation?

[Goode, April]

Good morning all,

We are recognizing a need for occasional backup/overflow help desk support – answering tickets and responding to users during large-scale initiatives. Examples, MFA implementation, IDM, email domain changes and more.

Do any of you use a third-party that helps with this?

Thank you for any recommendation,
Paige


Paige Francis
Vice President for Information Technology and CIO
University of Tulsa – www.utulsa.edu<http://www.utulsa.edu/>


Follow: LinkedIn<https://www.linkedin.com/in/paigefrancis/> | Twitter<https://twitter.com/CIOPaige> | About TU IT<https://utulsa.edu/information-technology/>

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