[CoIT-PrivateHigherEd] Overflow Help Desk Recommendation?

[Richard Reif]

Paige,

We had investigated Blackboard for after hours support but have not yet
gone with them.   They do offer a very extensive portfolio of remote
support options.

Richard Reif
NSU

On Mon, Aug 10, 2020 at 9:04 AM Goode, April via CoIT-PrivateHigherEd <
coit-privatehighered at lists.onenet.net> wrote:

> Good morning all,
>
>
>
> We are recognizing a need for occasional backup/overflow help desk support
> – answering tickets and responding to users during large-scale initiatives.
> Examples, MFA implementation, IDM, email domain changes and more.
>
>
>
> Do any of you use a third-party that helps with this?
>
>
>
> Thank you for any recommendation,
>
> Paige
>
>
>
>
>
> Paige Francis
>
> Vice President for Information Technology and CIO
>
> University of Tulsa – www.utulsa.edu
>
>
>
>
>
> Follow: LinkedIn <https://www.linkedin.com/in/paigefrancis/> | Twitter
> <https://twitter.com/CIOPaige> | About TU IT
> <https://utulsa.edu/information-technology/>
>
>
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