[D2l-alert] INC00285726 - Server Access

[Susan Kleisath]

Hello,

I have logged out of your production environment and provided an update in INC00285726.

Thank you,
Susan

Susan Kleisath
Tier II - Technical Support Analyst
1-888-538-3908 X2080


From: Susan Kleisath
Sent: Wednesday, November 27, 2013 8:12 AM
To: d2l-alert at lists.onenet.net
Cc: TechnicalResponse; Mario Sanchez
Subject: RE: [D2l-alert] INC00285726 - Server Access

Hello,

I will be logging into your production environment to investigate the outage reported in Service Desk incident INC00285726.  I will notify you as soon as I have logged off.

Thank you,
Susan

Susan Kleisath
Tier II - Technical Support Analyst
1-888-538-3908 X2080

From: Frank Hedges [mailto:frank at onenet.net]<mailto:[mailto:frank at onenet.net]>
Sent: Tuesday, November 26, 2013 5:02 PM
To: Susan Kleisath
Subject: Re: [D2l-alert] INC00285726 - Server Access

Hi Susan,

d2l-app2-w2k8 is not working giving 500 error.  I just took it out of the load balancer.  Please advise.

Thanks

Frank Hedges


On Tue, Nov 26, 2013 at 3:58 PM, Susan Kleisath <Susan.Kleisath at desire2learn.com<mailto:Susan.Kleisath at desire2learn.com>> wrote:
Hello,

I have logged out of your production environment and have followed up in INC00285726.

Thank you,
Susan

Susan Kleisath
Tier II - Technical Support Analyst
1-888-538-3908 X2080<tel:1-888-538-3908%20X2080>

From: Susan Kleisath
Sent: Monday, November 25, 2013 1:31 PM
To: d2l-alert at lists.onenet.net<mailto:d2l-alert at lists.onenet.net>
Cc: TechnicalResponse; Mario Sanchez
Subject: RE: INC00285726 - Server Access

Hello,

I tried to send an email earlier to inform you that I will be logging into your servers to investigate INC00285726 however the email appears not to have sent correctly.

Thanks,
Susan

Susan Kleisath
Tier II - Technical Support Analyst
1-888-538-3908 X2080<tel:1-888-538-3908%20X2080>

From: Susan Kleisath
Sent: Monday, November 25, 2013 1:20 PM
To: d2l-alerts at lists.onenet.net<mailto:d2l-alerts at lists.onenet.net>
Cc: TechnicalResponse; Mario Sanchez
Subject: INC00285726 - Server Access


Hello,

I will be logging into your production environment to investigate the outage reported in Service Desk incident INC00285726.  I will notify you as soon as I have logged off.
Thank you,
Susan


[Description: Description: D2LPici]
Susan Kleisath
Tier II - Technical Support Analyst
Desire2Learn Incorporated
1-888-538-3908 X2080<tel:1-888-538-3908%20X2080>
susan.kleisath at desire2learn.com<mailto:susan.kleisath at desire2learn.com>
www.Desire2Learn.com<http://www.desire2learn.com/>


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--
Frank Hedges - Systems Engineer
OneNet/Oklahoma State Regents for Higher Education
frank at onenet.net<mailto:frank at onenet.net> - Ph: 405-225-9183
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