[D2l-alert] FW: Incident INC00295439 -- comments added

[Hurst, Travis]

Does anybody object to applying SP2 (depending on when it would be applied and the length of any potential downtime)?

Travis

From: helpdesk at desire2learn.com [mailto:helpdesk at desire2learn.com]
Sent: Tuesday, January 14, 2014 1:27 PM
To: Hurst, Travis
Subject: Incident INC00295439 -- comments added

Short description: Quicklinks not functioning in IE v9
Description: Internet Explorer 9 will stop working when faculty use Quicklinks to insert course content.
Click here to view Incident: INC00295439<https://helpdesk.desire2learn.com/nav_to.do?uri=incident.do%3Fsys_id=895f3a896f5e19005baffd8abb3ee4bc%26sysparm_stack=incident_list.do%3Fsysparm_query=active=true>
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Comments:
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2014-01-14 14:26:48 EST - Michael Rideout

Additional comments

Hi Travis,

This is occurring due to a known issue (bug #PRB0042692), which is actually a bug within IE9, not D2L. We have however been able to work with the browser and address this issue in SP2. We can see that you're currently on SP1, did you have any plans to upgrade in the near future?

Regards,
Michael Rideout

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Short description: Quicklinks not functioning in IE v9
Description: Internet Explorer 9 will stop working when faculty use Quicklinks to insert course content.
Opened: 2014-01-14 13:06:18 EST
Click here to view: INC00295439<https://helpdesk.desire2learn.com/nav_to.do?uri=incident.do%3Fsys_id=895f3a896f5e19005baffd8abb3ee4bc%26sysparm_stack=incident_list.do%3Fsysparm_query=active=true>
________________________________
Comments:
________________________________

2014-01-14 14:26:48 EST - Michael Rideout

Additional comments

Hi Travis,

This is occurring due to a known issue (bug #PRB0042692), which is actually a bug within IE9, not D2L. We have however been able to work with the browser and address this issue in SP2. We can see that you're currently on SP1, did you have any plans to upgrade in the near future?

Regards,
Michael Rideout


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