[ITpeers (CoIT)] CMDB Class

[Barr, Molly (HSC)]

Information Technology at the University of Oklahoma is hosting a two-day CMDB Best Practices class from Pink Elephant on May 27th and 28th.  This class is instructor led and will be located in OKC on the OUHSC Campus.  The cost of the class is $920.00.

Below is a description/outline of the class.

A small number of seats are available. If you are interested in attending please email molly-barr at ouhsc.edu<mailto:molly-barr at ouhsc.edu> or call 405.596.2912.

Cheers!



COURSE OVERVIEW
This two-day course focuses on Service Asset & Configuration Management - one of the most necessary but difficult processes to implement if you want to achieve a high level of maturity in IT Service Management (ITSM). And, the Configuration Management Database (CMDB) provides a critical resource for almost all other ITSM disciplines.   If implemented and managed correctly, the CMDB will provide valuable information about where assets are and how they impact the delivery and quality of IT services. However, there are many obstacles to negotiate and pitfalls to avoid, so good guidance is essential before you attempt this most important project.

WHAT YOU WILL LEARN

  *   Learn how to create a CMDB from Pink Elephant's consulting team - "the ITIL Experts"
  *   Learn the critical success factors for defining, building, deploying and managing a best practice CMDB
  *   Receive numerous take-aways including:
     *   A useful "data model" template and example
     *   RACI matrix showing roles and responsibilities
     *   Job descriptions to support the RACI matrix
     *   Example project plan for creating a CMDB
     *   Checklist of mandatory and desirable criteria to help select the most appropriate tools to support your CMDB
CMDB Design Considerations:

  *   The differences between Service Asset and Configuration Management theory and reality
  *   Why Service Asset and Configuration Management and the CMDB need to be integrated with other key disciplines in ITSM
  *   Service Asset and Configuration Management's dependency on Change Management
  *   How the CMDB relates to the Service Catalog, Financial Costing, IT governance and Risk Management
  *   How to define "IT services"
  *   How to define and build a "data model" for the CMDB
  *   Good service object modeling design techniques
CMDB Deployment Considerations:

  *   How to identify the right tools to enable Service Asset and Configuration Management
  *   Technology architecture considerations and integrations
  *   Data collection and normalization methods
  *   How to define the critical roles, responsibilities and job descriptions necessary for managing and working with the CMDB (Process Owner, Manager, Distributed Coordinators)
  *   Understand the dangers of people resisting change; techniques for embedding changes to working practices and validating that they are being followed
  *   How to build and manage a project plan for creating a CMDB; the Project Charter; scope considerations; data migration techniques; building a high level project timeline
TAKE-AWAYS

  *   Define a practical CMDB data model based on business requirements
  *   Define and implement a process to manage IT asset lifecycle
  *   Implement a fit for purpose data federation strategy
  *   Integrate data management, discovery and monitoring tools as part of your Configuration Management System strategy
  *   Establish a controlled scope for CMDB update and data integrity
  *   Manage the CMDB through a defined process
  *   Identify ongoing Roles and responsibilities for CMDB and Data update and improvement
  *   Integrate the Service and Asset and Configuration Management Process with Change Management to ensure data integrity
  *   Plan and establish a CMDB Project

COURSE & INSTRUCTOR ACCREDITATION
Pink Elephant is globally accredited to provide ITIL education for the certification program. The organization is accredited by the Examination Institute for Information Science (EXIN), the Information Systems Examination Board (ISEB), and PEOPLECERT.
Your instructor is a highly experienced ITIL-certified member of Pink Elephant's consulting team.  Further, he or she is qualified to teach this course as defined by Pink Elephant's internal Certified Trainer Program.  You can expect to learn from an individual with the industry's deepest knowledge on how to lead a successful implementation project. This knowledge is a direct result of Pink Elephant's vendor neutrality - as well as many years of experience implementing ITIL processes in a variety of organizations worldwide.
WHO SHOULD ATTEND & PREREQUISITES

  *   Configuration Managers, Change Managers
  *   Systems Analysts, Business Analysts, IT Process Designers, Data Architects
  *   IT Consultants, IT Project Managers
This is an advanced ITIL workshop which assumes that the attendee is already familiar with general ITIL terms and theory. It is strongly recommended that you have the Foundation Certificate in IT Service Management before attending this course.  If you do not hold this certificate, it is attainable through Pink Elephant's ITIL Foundations course.
EXAM, CERTIFICATIONS & AWARDS

  *   There is no exam for this course
  *   You will attain 13 professional development units (PDUs) for Project Managers



Molly Barr, Project Manager
Information Technology
Ofc:  405-271-2644 ext. 50204
Cell: 405-596-2912

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