[Oasfaa] Dept of Ed calls??

[Laura Coponiti]

Maybe you can call Kevin or Trevor and ask them if they know him or if they
can verify that the person works for the Department.

 

Laura

 

From: oasfaa-bounces at lists.onenet.net
[mailto:oasfaa-bounces at lists.onenet.net] On Behalf Of Jonna Raney
Sent: Thursday, August 22, 2013 8:17 AM
To: oasfaa at onenet.net
Subject: [Oasfaa] Dept of Ed calls??

 

I'm curious if you ask for proof of identity when someone calls asking for
info about a student stating they are from the Dept of Ed or do you just
give them the info? We had such a call yesterday and asked for him to fax us
something verifying he was from the Dept and he simply faxed us a copy of
the Dear Colleague letter saying we have to give Dept of Ed information when
they call.

My Assistant Director explained to him that we are aware of that policy but
wanted documentation and proof that HE is really from the Dept of Ed.  He
then offered to give her his team lead's phone number for verification.  We
looked on the Dept of Ed's site and can't find him, so....

What would you do?

Jonna Raney
Oklahoma Baptist University
Director of Student Financial Services
Ph: 405.585.5020

 

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