[Oasfaa] FW: Servicing Issues Task Force

[Schmerer, Mendy M. (HSC)]

And I will, in turn, forward it on as well to you all.
If you have loan servicing concerns and have not yet completed the survey from NASFAA’s Servicing Issues Task Force, make your voice heard now while the survey remains open.
Mendy Schmerer, M.Ed.
Assistant Director
Office of Student Financial Aid
University of Oklahoma Health Sciences Center
1106 N. Stonewall, Rm 301
Oklahoma City, OK  73117
(405) 271-2118, x 48817 (p)
(405) 271-5446 (f)
Mendy-Schmerer at ouhsc.edu<mailto:Mendy-Schmerer at ouhsc.edu>
http://www.ouhsc.edu/financialservices/SFA/

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From: Maiser at infoserv.nymc.edu [mailto:Maiser at infoserv.nymc.edu] On Behalf Of Mary BW Fenton
Sent: Wednesday, September 10, 2014 12:18 PM
To: Health Professions Financial Aid List
Subject: Servicing Issues Task Force

Dear Colleagues,
Dear Colleagues,
As Chair of NASFAA's GPIC Task Force, I was asked to send out this survey to the grad-professional list-serve so please don't be confused by my name at the end of this email. As you may be aware, NASFAA has created a Servicing Issues Task Force co-chaired by Peg Julius, Kirkwood Community College and Tami Sato, Ketchum University.  If you have not already received this brief survey, please take a few minutes to complete it.  Also, feel free to forward it to any of your state, regional, and or discipline specific association colleagues who might be interested in helping the Task Force out with their honest input.
As Chair of NASFAA's GPIC Task Force, I was asked to send out this survey to the grad-professional list-serve so please don't be confused by my name at the end of this email. As you may be aware, NASFAA has created a Servicing Issues Task Force co-chaired by Peg Julius, Kirkwood Community College and Tami Sato, Ketchum University.  If you have not already received this brief survey, please take a few minutes to complete it.  Also, feel free to forward it to any of your state, regional, and or discipline specific association colleagues who might be interested in helping the Task Force out with their honest input.
Over the last several years financial aid administrators have voiced concerns about disruptions, inconsistencies, and lack of quality servicing on federal student loans. It has been difficult to fully grasp the extent to which servicing issues exist and to understand the disparate servicing practices between various servicers. To address these issues, the National Association of Student Financial Aid Administrators (NASFAA) and the National Direct Student Loan Coalition created a task force to examine issues related to student loan servicing.
 The task force has created a survey in order to assist them in better understanding current servicing issues and practices when making recommendations to Federal Student Aid (FSA) and loan contractors on how to improve the process for borrowers. Specifically, the purpose of this survey is to learn which issues borrowers are experiencing and if those issues are pervasive.
 The Servicing Issues Task Force will use your aggregated, confidential responses internally to help guide their discussions and recommendations. This survey should take no more than 5 minutes to complete, and may be completed by multiple staff members within the same office. If you received an invitation to complete this survey directly from NASFAA please use the link provided there, otherwise you may complete the survey by clicking here<https://urldefense.proofpoint.com/v1/url?u=https://nasfaa.informz.net/survistapro/sn.asp?gid%3D386D3F11-66FF-4A6F-B00D-3E3A7B5811CC&k=7DHVT22D9IhC0F3WohFMBA%3D%3D%0A&r=3FzektddOA%2BuX1sZs6OX4Y4OSdCLjHnFYl%2FJvLARkCU%3D%0A&m=Afus4JyEe1dScGfC1l4DvPaoRv9r5vmYjtGK2yMIGsY%3D%0A&s=0a396c92d5cfc5e1c76feb73dc3ac40bb5541f979bb893b1f23ed8f2c2e5ac0b>. Everyone who receives NASFAA’s Today's News has received this survey invitation, however if there are others on your campus you feel the task force would benefit by hearing from, please feel free to forward this email to them.
Please complete this survey by 5pm ET, Friday, September 12, 2014. If you have any technical questions about the survey, please contact Charlotte Pollack<mailto:pollackc at nasfaa.org?subject=Servicing%20Issues%20Membership%20Survey>, NASFAA research analyst. If you have any questions about the Servicing Issues Task Force, please contact NASFAA's Policy Team<mailto:policy at nasfaa.org?subject=Servicing%20Issues%20Task%20Force%20Question>.

Sincerely,
Peg Julius, Kirkwood Community College and Tami Sato, Ketchum University
Co-Chairs, Servicing Issues Task Force


Mary B. W. Fenton, MA
Director, Student Financial Aid Services
for Health Sciences
The University of New Mexico
HSSB, Suite 169
2500 Marble, NE
1 University of New Mexico
MSC 09-5300
Albuquerque, NM  87131-0001
Phone: 505-272-2954
Fax: 505-272-3486
e-mail: mbfenton at salud.unm.edu<mailto:mbfenton at salud.unm.edu>
Blog: http://hsc-blogs.health.unm.edu/financialaid/<https://urldefense.proofpoint.com/v1/url?u=http://hsc-blogs.health.unm.edu/financialaid/&k=7DHVT22D9IhC0F3WohFMBA%3D%3D%0A&r=3FzektddOA%2BuX1sZs6OX4Y4OSdCLjHnFYl%2FJvLARkCU%3D%0A&m=Afus4JyEe1dScGfC1l4DvPaoRv9r5vmYjtGK2yMIGsY%3D%0A&s=c12333697ec84afd0fe65feeeb28d8a8b632a5b05203d4924c9152f16b49ede5>
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