[D2l-alert] Feedback Needed on Upgrade

[Cary Smith]

Our recommendation is to do the Prod upgrade, then Windows 2008 later – they need to be distinct efforts, and should have ample time between them for testing and risk mitigation.

To answer the specific question below – we recommend getting Prod up to 10.1.

Cary Smith
303-807-4800


On Dec 20, 2012, at 9:49 AM, "Meyer, Chris J." <cmeyer at rose.edu<mailto:cmeyer at rose.edu>> wrote:

This upgrade sounds much more complicated and may require more coordination of parties than I anticipated. I had not counted on D2L support being involved so much that they would require a fee and that you would need a PO. This project would definitely be a priority before any other major upgrades. We could plan on an O.S. upgrade in May or August. Frank, if you recommend that we hold off and just apply any service packs that are available on January 2nd, I defer to your experience with these things. It seems like a lot of hurdles to cram in the next few days for this to be pulled off smoothly. We do want a smooth procedure. The downside to applying service packs on PROD now is that our TEST and our PROD are now on two different versions. The TEST is on 10.1.0 and PROD is on 10.0.0.

Cary, what does D2L recommend for applying service packs to PROD when they cannot be applied on TEST first?

Chris

Chris Meyer | Dean, Learning Resources Center | Rose State College | www.rose.edu<http://www.rose.edu>
6420 S.E. 15th St. | Midwest City, OK 73110-2799 | v: 405.733.7913 | f: 405.733.7567 | e: cmeyer at rose.edu<mailto:cmeyer at rose.edu>

From: d2l-alert-bounces at lists.onenet.net<mailto:d2l-alert-bounces at lists.onenet.net> [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Frank Hedges
Sent: Thursday, December 20, 2012 10:03 AM
To: d2l-alert
Subject: [D2l-alert] Feedback Needed on Upgrade

Hello Everyone,

I am not sure if everyone gets these notices from D2L, but I will forward these as I get them.  The notice is listed at the bottom of this email.

Concerning the possibility of performing an upgrade on Jan 2nd, I submitted the request to Cary on 12/11 and Cary said it can take sometime to get a final quote.  Cary informed me today the he should have a final quoted cost OneNet will incur to migrate to the new 2008 servers tomorrow, Dec. 21.

The most important question now, assuming I get a PO and D2L can schedule the work for test next week and production on Jan. 2nd, is everyone comfortable with having a short time to test the upgrade before we upgrade production?  If D2L can upgrade our test system by Dec. 27th, that will give everyone 5 calendar days to test.  I am ok with this since we are not changing the app just upgrading the server OS.  Please provide feedback, since I know in lieu of the OS upgrade we may want to have D2L apply a service pack.

Thanks

Frank Hedges

-------- Original Message --------
From: D2L Customer Service <customerservice at Desire2Learn.com<mailto:customerservice at Desire2Learn.com>>
Date: Dec 19, 2012 3:50:04 PM
Subject: D2L Customer Service Notification: Latest Windows Framework is not compatible
To D2L Self-Hosted Clients:
Please be advised that Windows Server 2008 R2 SP1 contains Powershell 3.0 as part of Windows Framework 3.0, which is not compatible with Desire2Learn deployment software.

We recommend that you do not upgrade your D2L servers to this Microsoft Framework at this time.

If you have already upgraded your D2L environment to this Service Pack, we recommend that you uninstall the Windows Framework 3.0 until we have a resolution to this issue. Uninstall information can be found here: http://support.microsoft.com/kb/2506143

If your servers contain this Microsoft Framework, Desire2Learn will be unable to carry out any deployments or upgrades to your site. As a result, any deployments or upgrades may potentially be delayed and/or rescheduled. This includes Service Packs, hotfixes, version upgrades, tool deployments, customization deployments, etc.

We have posted a News item on the D2L Support Portal and will provide any new information within this News article.

Thank You.

Desire2Learn Customer Service & Support
[http://webmail.onenet.net/iwc/svc/wmap/attach/image001.jpg?token=BB5riiHzjF&mbox=INBOX&uid=123671&number=4&type=image&subtype=jpeg&process=html%2Cjs%2Clink%2Ctarget%2Cbinhex]





--


Frank Hedges - Systems Engineer
OneNet/Oklahoma State Regents for Higher Education
frank at onenet.net<mailto:frank at onenet.net> - Ph: 405-225-9183
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