[D2l-alert] INC00215566 - Server Access

[Chris McKenzie]

I have tried Server 2003 SP2 with IE6 and Windows XP with IE 9. I'm about to try Win 7 with firefox 16

From: Frank Hedges [mailto:frank at onenet.net]
Sent: Thursday, November 29, 2012 4:09 PM
To: Chris McKenzie; d2l-alert at lists.onenet.net
Cc: D2LSupport T3
Subject: Re: [D2l-alert] INC00215566 - Server Access

Hi Chris,

I just accessed sgd.onenet.net using your designated account without any issues.  I would suggest trying another browser.  I will see what errors may be related to your last login attempt.  Can you tell me what OS and browser you are using?

Thanks

Frank Hedges

On 11/29/12, Chris McKenzie <Chris.McKenzie at desire2learn.com> wrote:
Hello,

I am getting the attached error when trying to connect to the web VPN.

[cid:image001.jpg at 01CDCE4C.3A856730]

From: Chris McKenzie
Sent: Thursday, November 29, 2012 3:23 PM
To: d2l-alert at lists.onenet.net
Cc: D2LSupport T3; Jon Neill
Subject: INC00215566 - Server Access


Hello,

I will be logging into your production environment to investigate turnitin issues reported in Service Desk incident INC00215566.  I will notify you as soon as I have logged off.

Chris McKenzie
Tier 3 Technical Support Analyst
Professional Services
Desire2Learn2Learn Incorporated

--


Frank Hedges - Systems Engineer
OneNet/Oklahoma State Regents for Higher Education
frank at onenet.net<mailto:frank at onenet.net> - Ph: 405-225-9183
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