[Oasfaa] Dept of Ed calls??

[Susan Prater]

I was in the middle of my reply to say that is what the DOE official offered to do and I felt comfortable with the fax as documentation.

susan

From: oasfaa-bounces at lists.onenet.net [mailto:oasfaa-bounces at lists.onenet.net] On Behalf Of Hendrickson, Vicki
Sent: Thursday, August 22, 2013 9:19 AM
To: Jonna Raney; oasfaa at onenet.net
Subject: Re: [Oasfaa] Dept of Ed calls??

Jonna,

You raise a valid point.

I would think it would be as easy as him faxing you his contact information on letterhead.  The Dept of Ed should be supportive of this practice.

Keep us informed of the outcome!

Vicki


Vicki Hendrickson, Director
Student Financial Services
The University of Tulsa
800 South Tucker Drive
Tulsa, OK 74104-9700
(918) 631-2526
(918) 631-5105 (fax)
www.utulsa.edu/financialaid<http://www.utulsa.edu/financialaid>

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From: oasfaa-bounces at lists.onenet.net<mailto:oasfaa-bounces at lists.onenet.net> [mailto:oasfaa-bounces at lists.onenet.net] On Behalf Of Jonna Raney
Sent: Thursday, August 22, 2013 8:17 AM
To: oasfaa at onenet.net<mailto:oasfaa at onenet.net>
Subject: [Oasfaa] Dept of Ed calls??

I'm curious if you ask for proof of identity when someone calls asking for info about a student stating they are from the Dept of Ed or do you just give them the info? We had such a call yesterday and asked for him to fax us something verifying he was from the Dept and he simply faxed us a copy of the Dear Colleague letter saying we have to give Dept of Ed information when they call.

My Assistant Director explained to him that we are aware of that policy but wanted documentation and proof that HE is really from the Dept of Ed.  He then offered to give her his team lead's phone number for verification.  We looked on the Dept of Ed's site and can't find him, so....

What would you do?
Jonna Raney
Oklahoma Baptist University
Director of Student Financial Services
Ph: 405.585.5020



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