[Hen] VoIP

[Gray, Zane W. III.]

Lou,
 
The University of Oklahoma (Norman Campus) currently utilizes Nortel for
our VoIP needs.  Since we had a heavy investment in our Nortel switch,
and adding VoIP capabilities was as easy as adding a controller/gateway
module to the existing phone switch.  Very little additional training
was required for our Telecom or network folks.  It made perfect sense
(business case) for us to go down the Nortel path.
 
>From a client perspective, we use the MCS 5100 (software client with
A/V, chat, whiteboard, app sharing, file sharing, etc), Nortel
re-branded Spectralink wireless phones, Nortel re-branded Polycom IP
conferencing units, the i2001 (single-line, general purpose phone),
i2002, i2004 (multi-line phone), and i2007 (color display with Net6
integration for Web and App) phones.  
 
Our user community has a VoIP presence in the office (10/100 LAN
connection), at our branch office sites (T-1 connections), at home (DSL
or Cable modem), or on the road (software client tunneled via IPSEC
VPN).  We have the standard run-of-the-mill issues with latency, delay,
and jitter on non-LAN or branch office connections (i.e. connections
that we have no control over), but few complaints otherwise.
 
The phone offerings are feature rich, with Zone Paging (text or audio)
to over 1000 simultaneous phones at the same time, call routing based on
time of day, voice-mail as GSM wave file to the users e-mail account,
and the standard offerings of any TDM phone (music on hold, call
forwarding, caller ID, etc).
 
The only downfall for us has been the added expense of purchasing
network equipment with PoE support for the phones (yes, the phones ship
with "power bricks", but due to E-911 issues, we didn't want the users
moving the phones from their offices to their homes, so we took the
bricks away).
 
In short, the product met our expectations and fit well into our current
business model (no new servers or dial plan required).
 
_____________________

Zane W. Gray III
Technology Analyst II
Information Technology
University of Oklahoma

175 Kuhlman Court
Norman, OK
73019

Phone: (405) 325-7564
Fax: (405) 325-7680
E-Mail: zgray at ou.edu

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________________________________

From: hen-bounces at lists.onenet.net [mailto:hen-bounces at lists.onenet.net]
On Behalf Of Lou Wilson
Sent: Tuesday, June 28, 2005 4:04 PM
To: Hen at lists.onenet.net
Subject: [Hen] VoIP



Are any agencies currently utilizing Voice Over IP or considering it?
If you have implemented, what vendor did you use and how is it working
for you?

Thanks.

Lou Wilson

IT Director

NEO

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